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Frequently Asked Questions

Interested in learning more about our products, customization options, or where to purchase a VELA chair?

We’ve gathered some of the most common questions below. If you don’t find the answer you’re looking for, feel free to reach out to us.

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The VELA Chair:

  • What is a VELA Chair?

    A VELA Chair is a stable, height-adjustable activity chair with a central brake (wheel lock) that allows the user to move around and perform daily tasks while seated.

    The chair combines ergonomic seating, mobility, and safety features to enhance independence at home, at work, at school, and in rehabilitation settings.

  • How is a VELA Chair different from other types of chairs?

    A VELA Chair is not a wheelchair and not a standard office chair, even though it solves many of the same problems as a combination of the two. A VELA Chair bridges the gap between stationary seating and assistive mobility aids, making everyday activities and indoor mobility accessible to people with reduced energy or strength.

  • Why the VELA chair is not a wheelchair

    Unlike a wheelchair, the VELA Chair is intended for indoor activities over short distances and is used with active leg movement to “walk” the chair. The VELA chair can also move sideways, unlike a wheelchair. The adjustable seat height supports daily activities and makes it easier to reach different working heights.

  • Why is a VELA chair not an office chair?

    Unlike a typical office chair, the wheels are directionally stable, and the base does not swivel. This design makes a VELA chair safe to walk around without the risk of tripping on its base. The wheels can be locked using a handle, making daily living tasks safer and allowing the VELA Chair to support transfers.

  • Who benefits most from a VELA Chair?

    People with reduced balance, strength, endurance, or mobility (for example, due to arthritis, neurological conditions, cerebral palsy (CP), or age-related decline) who still wish to remain active and self-reliant indoors benefit most from a VELA Chair.


    Relatives and caregivers also benefit, as the user can manage more tasks independently and requires less physical assistance in everyday activities.

  • What problems does a VELA Chair solve?

    The chair helps users perform daily activities such as cooking, housework, and personal care with less fatigue and reduced risk of falls. This is achieved by allowing the user to sit securely, lock the wheels, and adjust the seat height to the task.


    It also reduces the physical effort required for transfers and reaching, as the user can raise or lower the seat, get close to surfaces, and “walk” the chair between rooms instead of standing or being pushed.

  • Why do therapists recommend a VELA Chair?

    Physical and occupational therapists recommend VELA Chairs because they combine postural support, safe mobility, and energy conservation. This enables users to train and live more independently in their usual environment.


    The chairs can be individually adjusted — including seat height, seat depth, back support, armrests, and the central brake (wheel lock) — to match the user’s functional level and therapy goals. This makes them suitable as assistive devices for long-term rehabilitation and assisted independent living.

Company Information & Purchasing Details:

  • Who is Enable Me?

    Enable Me has been distributing VELA Chairs in the US since 2012. In 2023, we joined Vermund Larsen A/S, while maintaining our headquarters in Tampa, Florida. Our team continues to provide VELA Chairs throughout the US from this location.

  • How much does the chair cost?

    For pricing details on each chair model and accessories, visit our products page.

    You can also lean more about our financing options.

  • Where are VELA Chairs manufactured?

    Our chairs are crafted in Denmark, embodying Danish quality from start to finish. Learn more about how we make our chairs here.

  • Are there payment plans available for purchasing the chair?

    Absolutely! We’ve partnered with Affirm, allowing you to enjoy your purchase now and pay later without worrying about late fees or surprises.

    We offer flexible financing solutions to fit your budget. A small down payment on a VELA Chair may unlock exclusive financing options tailored to your needs.

    Reach out to our dedicated Quality of Life Team now and let us guide you through customizing your investment to perfectly match your needs. Because your comfort shouldn’t wait.

  • Are there used chairs available for purchase?

    No, we do not have used chairs available for purchase.

  • Are VELA Chairs covered by medical insurance?

    VELA Chairs aren’t covered by Medicare or Medicaid. Coverage through private insurance varies by policy.

  • Do you work with the Veterans Administration?

    Yes, we work with the U.S. Department of Veterans Affairs. Contact us for assistance with the application process.

Product Information:

  • What are the uses of VELA Chairs?

    VELA Chairs are designed for the home and workplace to help users get back to living and working more independently. Whether it’s cooking in the kitchen or getting back to projects so you can further your career, a VELA Chair helps you function where you need to.

  • Are there different models of the chair available?

    Yes, we offer five models with different weight ranges: the VELA Independence Chair, the VELA Independence Chair with Power Wheels, and the VELA Apex Chair, which fits up to 300 lbs. We also have the VELA Epic Chair (300 lbs-440 lbs) and the VELA Epic Plus Chair (up to 660 lbs). Compare them here.

  • What is the weight limit for the VELA Chair?

    Weight limits vary by model. See specifications on our products page.

  • I’m not sure which VELA Chair is right for me. How can I get help?

    The VELA Chair Finder asks the necessary information from you to evaluate which model is the right fit. Access the Chair Finder here. If you need further assistance, please contact us. We are here to help.

  • Is the chair delivered assembled?

    Your VELA chair arrives almost fully assembled. No tools are required, and there is no complicated setup. The only step is attaching the backrest, which simply clicks into place. If you prefer not to do anything at all, White-Glove delivery is available in many areas.

    Watch a demonstration video here.

    Unboxing and Assembling

  • Is the VELA Chair an approved medical device?

    Yes, the chair is a FDA-registered medical device.

  • Can VELA Chairs be used on various flooring types (carpet, wood, tile)?

    VELA Chairs are designed to work well on hard floors such as wood, tiles, and linoleum. However, using these chairs on carpets can be more challenging, depending on the type of carpet and your strength and mobility.

    Hard Flooring: VELA chairs move easily on surfaces like wooded floors, tiles, and linoleum.

    Carpets: The ease of using the VELA Chair can vary depending on the type of carpet. We do not recommend using the chair on thick or loose carpets, as they can hinder movement and require more physical strength. We advise removing loose rugs for safe and easy mobility.

    Wall-to-Wall Carpeting: The VELA Chair can be used on flat (wall-to-wall) carpets, but it requires more physical strength to “walk” the chair around, as carpets have more friction than hard floors.

    If you have any concerns or need assistance determining the best setup, please don’t hesitate to contact us.

  • Can a VELA chair go over door thresholds?

    For your safety, we recommend not pulling or lifting the VELA chair over door thresholds while someone is sitting in it. Doing so can increase the risk of the chair losing stability.

    VELA chairs are CE-marked and tested for use on smooth, even surfaces where all wheels stay in contact with the floor. For the safest and most comfortable experience, we recommend removing thresholds and small floor level differences — this makes it easier and safer to move around your home with the chair.

  • I already have a walker. Why would I need a VELA chair?

    A VELA chair does not replace a walker. The two serve different purposes. A walker helps you move from one place to another. A VELA chair is an activity chair designed for what happens when you arrive. It provides a stable, braked base that allows you to sit securely while cooking, cleaning, or reaching higher cabinets—activities that can feel unsafe or unstable when using a walker alone.

  • Are height-adjustable models available?

    Yes. All VELA Chair models have electric height adjustment. Find a VELA Chair that suits your height the best by answering this short quiz.

  • Can the chair fit through a doorway?

    Absolutely. Our chairs are usually no wider than 25.6 inches, fitting standard doorways.

  • Can I purchase a seat cover?

    Yes, we offer water-resistant covers for the chair seat. They are particularly useful if you experience incontinence or tend to spill frequently, like during meals.

  • Does the chair require daily charging?

    Charge the chair every day to ensure sufficient power. We recommend charging the chair overnight when you’re not using it. Do not cover the charger while charging! Regular charging also prolongs the battery’s lifespan.

    Note: Charging specifications for chairs with Power Wheels
    Battery life depends largely on how frequently the Power Wheels are used. If you rely on the Power Wheels more than using your feet to move, you may need to recharge the chair during the day. The Power Wheels are intended as a supplementary aid rather than a primary driving mode. Watch the charging instructions here.

  • How do I charge the chair?

    Charging a VELA chair varies depending on the model. You can find out how to charge your VELA chair by clicking the button below.

    Charging the chair
  • Can I move the brake to the left side of the chair?

    Yes, on the Independence Chair, the brake is shiftable. Watch this video for a demonstration.
    If you have a VELA Epic Chair, please contact us for more information.

    Moving the brake
  • Can I switch the electric height adjustment control from the right armrest to the left armrest?

    Yes, you can.
    Please see the video instructions matching your armrest set.

    Moving the electric height adjustment control
  • The chair’s brake lever is in the way

    If you find that the brake lever gets in the way or bumps into things as you move around on the VELA Independence Chair, you can adjust the brake’s position on most of our chairs.
    The brake can be set at 30° intervals. The brake lever can be moved forwards/backwards and closer to/farther from the chair as needed. The brake can also be shifted to the opposite side.
    See here how to release and move the brake lever.

    Moving the brake
  • Can I try the chair in my own home?

    Yes! We offer a 90-day home trial. We believe the only way to know if the chair works is to test it in your own kitchen and bathroom.

    If you find the chair doesn’t significantly improve your daily life, you can return it within 90 days. The return shipping costs a flat fee of $495 using one of our authorized freight carriers. See our full Return Policy for details here.

Warranty, Returns & Repairs:

  • Do you offer a warranty on VELA Chairs?

    All VELA Chairs come with a 2-year warranty.

  • Does the VELA chair need regular maintenance or inspections?

    We recommend regular upkeep for your chair. Detailed information on general cleaning and maintenance can be found in the user manual that comes with the chair.

  • Can I replace parts on my VELA chair?

    We advise against self-repair or modification. Any modifications or repairs should only be done by a VELA-certified technician to ensure your safety. If you decide to alter or replace parts yourself, it may void both the warranty and the CE-certification, potentially making the chair unsafe to use. Please contact us for repairs to ensure safety and warranty validation.

  • How are repairs handled?

    We have a service partnership covering all 50 states. Contact us for repair assistance.

  • What is your return policy?

    For a limited time, chairs may be returned within 90 days of delivery. Conditions and fees apply. See our full Return Policy for details here.