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Frequently Asked Questions

Interested in learning more about our products, customization options, or where to purchase a VELA chair?

We’ve gathered some of the most common questions below. If you don’t find the answer you’re looking for, feel free to reach out to us.

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Company Information & Purchasing Details:

  • Who is Enable Me?

    Enable Me has been distributing VELA Chairs in the US since 2012. In 2023, we joined Vermund Larsen A/S, while maintaining our headquarters in Tampa, Florida. Our team continues to provide VELA Chairs throughout the US from this location.

  • How much does the chair cost?

    For pricing details on each chair model and accessories, visit our products page.

  • Where are VELA Chairs manufactured?

    Our chairs are crafted in Denmark, embodying Danish quality from start to finish. Learn more about how we make our chairs here.

  • Are there payment plans available for purchasing the chair?

    Absolutely! We’ve partnered with Affirm, allowing you to enjoy your purchase now and pay later without worrying about late fees or surprises. Visit our products page to explore the variety of plans available.

    Considering a more personalized approach?
    A small down payment could open the door to exclusive financing options that fit your lifestyle and budget seamlessly. Don’t miss out on crafting your ideal payment plan.

    Reach out to our dedicated Quality of Life Team now and let us guide you through customizing your investment to perfectly match your needs. Because your comfort shouldn’t wait.

  • Are there used chairs available for purchase?

    No, we do not have used chairs available for purchase.

  • Are VELA Chairs covered by medical insurance? If so, how do I submit a claim to my insurance?

    VELA Chairs aren’t covered by Medicare or Medicaid. Coverage through private insurance varies by policy.

  • Do you work with the Veterans Administration?

    Yes, we work with the U.S. Department of Veterans Affairs. Contact us for assistance with the application process.

Product Information:

  • What are the uses of VELA Chairs?

    VELA Chairs are designed for the home and workplace to help users get back to living and working more independently. Whether it’s cooking in the kitchen or getting back to projects so you can further your career, a VELA Chair helps you function where you need to.

  • Are there different models of the chair available?

    Yes, we offer five models with different weight ranges: the VELA Independence Chair, the VELA Independence Chair with Power Wheels, and the VELA Apex Chair, which fits up to 300 lbs. We also have the VELA Epic Chair (300 lbs-385 lbs) and the VELA Epic Plus Chair (up to 660 lbs). Compare them here.

  • What is the weight limit for the VELA Chair?

    Weight limits vary by model. See specifications on our products page.

  • I’m not sure which VELA Chair is right for me. How can I get help?

    The VELA Chair Finder asks the necessary information from you to evaluate which model is the right fit. Access the Chair Finder here. If you need further assistance, please contact us. We are here to help.

  • Is the chair delivered assembled?

    Your VELA Chair arrives 95% assembled. You only need to attach the backrest, no tools required. Watch a demonstration video here.

    Unboxing and Assembling

  • Is the VELA Chair an approved medical device?

    Yes, the chair is a FDA-registered medical device.

  • Can VELA Chairs be used on various flooring types (carpet, wood, tile)?

    VELA Chairs are designed to work well on hard floors such as wood, tiles, and linoleum. However, using these chairs on carpets can be more challenging, depending on the type of carpet and your strength and mobility.

    Hard Flooring: VELA chairs move easily on surfaces like wooded floors, tiles, and linoleum.

    Carpets: The ease of using the VELA Chair can vary depending on the type of carpet. We do not recommend using the chair on thick or loose carpets, as they can hinder movement and require more physical strength. We advise removing loose rugs for safe and easy mobility.

    Wall-to-Wall Carpeting: The VELA Chair can be used on flat (wall-to-wall) carpets, but it requires more physical strength to “walk” the chair around, as carpets have more friction than hard floors.

    If you have any concerns or need assistance determining the best setup, please don’t hesitate to contact us.

  • Are height-adjustable models available?

    Yes. All VELA Chair models have electric height adjustment. Find a VELA Chair that suits your height the best by answering this short quiz.

  • Can the chair fit through a doorway?

    Absolutely. Our chairs are usually no wider than 25.6 inches, fitting standard doorways.

  • Can I purchase a seat cover?

    Yes, we offer water-resistant covers for the chair seat. They are particularly useful if you experience incontinence or tend to spill frequently, like during meals.

  • Does the chair require daily charging?

    Charge the chair every day to ensure sufficient power. We recommend charging the chair overnight when you’re not using it. Do not cover the charger while charging! Regular charging also prolongs the battery’s lifespan.

    Note: Charging specifications for chairs with Power Wheels
    Battery life depends largely on how frequently the Power Wheels are used. If you rely on the Power Wheels more than using your feet to move, you may need to recharge the chair during the day. The Power Wheels are intended as a supplementary aid rather than a primary driving mode. Watch the charging instructions here.

  • How do I charge the chair?

    Charging a VELA chair varies depending on the model. You can find out how to charge your VELA chair by clicking the button below.

    Charging the chair
  • Can I move the brake to the left side of the chair?

    Yes, on the Independence Chair, the brake is shiftable. Watch this video for a demonstration.
    If you have a VELA Epic Chair, please contact us for more information.

    Moving the brake
  • Can I switch the electric height adjustment control from the right armrest to the left armrest?

    Yes, you can.
    Please see the video instructions matching your armrest set.

    Moving the electric height adjustment control
  • The chair’s brake lever is in the way

    If you find that the brake lever gets in the way or bumps into things as you move around on the VELA INdependence Chair, you can adjust the brake’s position on most of our chairs.
    The brake can be set at 30° intervals. The brake lever can be moved forwards/backwards and closer to/farther from the chair as needed. The brake can also be shifted to the opposite side.
    See here how to release and move the brake lever.

    Moving the brake

Warranty, Returns & Repairs:

  • Do you offer a warranty on VELA Chairs?

    All VELA Chairs come with a 2-year warranty.

  • Does the VELA chair need regular maintenance or inspections?

    We recommend regular upkeep for your chair. Detailed information on general cleaning and maintenance can be found in the user manual that comes with the chair.

  • Can I replace parts on my VELA chair?

    We advise against self-repair or modification. Any modifications or repairs should only be done by a VELA-certified technician to ensure your safety. If you decide to alter or replace parts yourself, it may void both the warranty and the CE-certification, potentially making the chair unsafe to use. Please contact us for repairs to ensure safety and warranty validation.

  • How are repairs handled?

    We have a service partnership covering all 50 states. Contact us for repair assistance.

  • What is your return policy?

    We offer a 30-day return policy with a 20% restocking fee. Read the full policy here.