Frequently Asked Questions

Interested in learning more about our products, customization options, or where to purchase a VELA chair?

We’ve gathered some of the most common questions below. If you don’t find the answer you’re looking for, feel free to reach out to us.

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Company Information & Purchasing Details:

  • Who is Enable Me?

    Enable Me has been distributing VELA Chairs in the US since 2012. In 2023, we joined Vermund Larsen A/S, while maintaining our headquarters in Tampa, Florida. Our team continues to provide VELA Chairs throughout the US from this location.

  • How much does the chair cost?

    For pricing details on each chair model and accessories, visit our products page.

  • Where are VELA Chairs manufactured?

    Our chairs are crafted in Denmark, embodying Danish quality from start to finish. Learn more about how we make our chairs here.

  • Are there payment plans available for purchasing the chair?

    Yes, we have partnered with Affirm to offer financing options. Check the different plans on our products page.

  • Are there used chairs available for purchase?

    No, we do not have used chairs available for purchase.

  • Are VELA Chairs covered by medical insurance? If so, how do I submit a claim to my insurance?

    VELA Chairs aren’t covered by Medicare or Medicaid. Coverage through private insurance varies by policy.

  • Do you work with the Veterans Administration?

    Yes, we work with the U.S. Department of Veterans Affairs. Contact us for assistance with the application process.

Product Information:

  • What are the uses of VELA Chairs?

    VELA Chairs are designed for the home and workplace to help users get back to living and working more independently. Whether it’s cooking in the kitchen or getting back to projects so you can further your career, a VELA Chair helps you function where you need to.

  • Are there different models of the chair available?

    Yes, we offer four models: VELA Independence Chair, VELA Epic Chair, VELA Epic Plus Chair, and VELA Apex Chair. Compare them here.

  • What is the weight limit for the VELA Chair?

    Weight limits vary by model. See specifications on our products page.

  • I’m not sure which VELA Chair is right for me. How can I get help?

    The VELA Chair Finder asks the necessary information from you to evaluate which model is the right fit. Access the Chair Finder here. If you need further assistance, please contact us. We are here to help.

  • Is the chair delivered assembled?

    Your VELA Chair arrives 95% assembled. You only need to attach the backrest, no tools required. Watch a demonstration video here.

    Unboxing and Assembling

  • Is the VELA Chair an approved medical device?

    Yes, the chair is a FDA-registered medical device.

  • Can VELA Chairs be used on various flooring types (carpet, wood, tile)?

    The VELA Chair can be used on all hard flooring like wood, tiles, and linoleum. It is also suitable for use on low-pile, wall-to-wall carpets. However, please note that it is not recommended for use on high-pile carpets, as the resistance of high-pile carpets hinders the chair’s smooth movement.

    Additionally, for your safety, avoid using the chair on loose rugs. Loose rugs can shift, fold, or slip, increasing the risk of accidents and falls. It’s essential to ensure a stable and secure surface when using the chair to maintain your safety and comfort. If you have any questions or concerns about using the chair on specific floor types, please don’t hesitate to reach out to our customer support team for guidance and assistance.

  • Are height-adjustable models available?

    Yes. All VELA Chair models have electric height adjustment. Find a VELA Chair that suits your height the best by answering this short quiz.

  • Can the chair fit through a doorway?

    Absolutely. Our chairs are usually no wider than 25.6 inches, fitting standard doorways.

  • Can I have the brake mounted on the left side of the chair?

    On some models the brake is shift-able to the left side without tools. Please contact us for more information.

  • Can I purchase a seat cover?

    Yes, we offer water-resistant covers for the chair seat. They are particularly useful if you experience incontinence or tend to spill frequently, like during meals.

  • Does the chair require daily charging?

    Charging frequency depends on usage. We recommend nightly charging to ensure sufficient power. Regular charging also prolongs the battery’s lifespan.

  • What is the expected lifespan of a VELA Chair?

    With proper care, expect at least 10 years of service, potentially extending to 15 years or more with regular maintenance. Note that this requires you take good care of your chair (see user manual) and wear and tear parts are changed when necessary (for example: the batteries, which have an expected lifespan of 3–5 years under regular use).

Warranty, Returns & Repairs:

  • Do you offer a warranty on VELA Chairs?

    VELA Chairs come with a 2-year warranty on parts, except the frame which has a lifetime warranty. Our customers tend to keep the chair for a 12-15 year lifespan.

  • Does the VELA chair need regular maintenance or inspections?

    We recommend regular upkeep for your chair. Detailed information on general cleaning and maintenance can be found in the user manual that comes with the chair.

  • Can I replace parts on my VELA chair?

    We advise against self-repair or modification. Any modifications or repairs should only be done by a VELA-certified technician to ensure your safety. If you decide to alter or replace parts yourself, it may void both the warranty and the CE-certification, potentially making the chair unsafe to use. Please contact us for repairs to ensure safety and warranty validation.

  • How are repairs handled?

    We have a service partnership covering all 50 states. Contact us for repair assistance.

  • What is your return policy?

    We offer a 30-day return policy with a 20% restocking fee. Read the full policy here.